Theory Courses - Non-Technical

Digital literacy is essential for everyone working in the modern fibre industry, from field operatives capturing survey data to project coordinators managing programme dashboards. This accessible foundation course covers Microsoft Office for project tracking, cloud collaboration (SharePoint, Teams), field data capture applications, GDPR-compliant data management, basic GIS for reading and marking up fibre network maps, digital communication best practices, and introduction to network inventory systems such as VETRO and Comsof.

Win more business in the UK's fastest-growing infrastructure sector with this practical commercial skills course for fibre professionals. Eight modules cover the fibre sector commercial landscape, consultative selling, opportunity qualification (BANT), bid and tender writing for public procurement, value-based pricing, account planning, and digital marketing for FTTP pre-registration campaigns. Every module uses fibre-specific scenarios, giving learners immediately applicable tools and frameworks.

Fibre network delivery depends on high-performing teams working across complex, multi-contractor, safety-critical environments. This practical leadership course equips field team leaders, project supervisors, and managers with the skills to inspire performance, resolve conflict, communicate clearly, and manage contractors and supply chains effectively. Drawing on situational leadership, Tuckman team models, Herzberg motivation theory, and the Thomas-Kilmann conflict model, every framework is applied directly to fibre sector scenarios.

From field operative to project manager, everyone involved in fibre network construction has health, safety, and legal responsibilities — and this course ensures they are fully equipped to meet them. Ten modules cover the Health and Safety at Work Act 1974, risk assessment to HSE five-step methodology, method statements and safe systems of work, CDM 2015 duty holders, working at height, streetworks and excavation safety, manual handling (TILE), electrical safety, and RIDDOR incident investigation. UK fibre-specific scenarios throughout.